South Africa’s short-term insurance ombud has released statistics revealing the best and worst insurance companies in South Africa in terms of their complaints ratio.
The Ombudsman for Short-Term Insurance has released its statistics for 2022, showing which South African insurers have the best and worst complaints ratios.
NMS is the service provider MultiChoice uses to provide insurance on DStv decoders. Only two of its claims were referred to the ombudsman last year. The two ombudsmen said that, in general, the reported numbers for 2022 were lower than the year before. “If we multiply the calculation by 1,000, then the number per 1,000 claims for smaller insurers becomes very high, and the bigger insurers’ figures look incorrect,” the OSTI stated.
“It is a moderate and consistent method that the office has used for a number of years so that the figures reflect a fairer and reasonable comparison of all insurers,” it stated.
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