Q&A with Kimberly Montesinos, owner of Krystal Klear Cleaning in Naperville.
Business: Crystal Klear Cleaning Address: 101 N. Washington St., Naperville Phone/website: 847-722-9659, www.crystalklearcleaning.net Owner: Kimberly Montesinos, 60, of Lombard Years in business: 19 What do you do? “We specialize in residential cleaning. Ninety-five percent of our business is cleaning homes,” Montesinos said. What’s the background? “It will be 20 years in January. We moved to Naperville in February. We were in Lisle for five years. ...
-19, we don’t want to take the chance. ... We incorporate disinfecting and cleaning together so the homes are taken care of.” How did the virus impact your business? “I lost 80% of my residential . People were afraid to have anyone come into their house. How I made it through, I network with about 10 Realtors. When they close or sell . The real estate industry was booming. “We had to restructure how we clean.
taught me that the two biggest things that transfer bacteria home-to-home are the toilet brush and vacuum cleaner. We use those that are in each house.” Did the 80% return? “Some did come back, but most of the people we acquired were new.” What should we look for in a cleaning service? “A lot of people don’t understand that being licensed, bonded and insured is important because if something goes wrong in the house, they’re covered. ...
-19. That’s the hardest part. ... You have to trust me that I’m going to deliver. I want that to extend. Sometimes, that’s hard to find but I do have a really nice staff right now.” What’s the price? “On the first clean, between $60 and $75 an hour. Prices vary .” What about competition? “I collaborate with them. There are a lot of houses in Naperville.” What do you like about this business? “I love building relationships.
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