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COUNCIL POST With many companies implementing 24/7 customer service today, here are some insights into crafting an effective 24/7 support strategy.
Customer service gaps or customer experience gaps occur when customers’ expectations regarding the company’s service differ from what it actually provides.An ITSM chatbot can be an invaluable asset for any department and company that solves IT-related issues.Customer feedback analysis is one great way to learn about your customers’ needs and improve your product or service. With a few simple rules, you conduct analyses efficiently.
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