'We have enhanced our feedback process on our website, to encourage proactive customer feedback.'
DJ Zinhle's Hair Majesty has enhanced their feedback process on their website, something the unhappy customer was having problems with.a vlogger shared a bad review of herthe DJ made it clear she was dealing with the customer's complaint, her tweet landed her in the Twitter trends list and she was labelled an “arrogant businesswoman”.
DJ Zinhle and her team have seemingly gone back to the drawing board after that whole debacle and she is now promising her customers better service. customer promise is. “This incident highlighted an important opportunity for us to understand our clients better, and in preserving our operational conscience and promise to you. We have enhanced our feedback process on our website, to encourage proactive customer feedback with our client relations team, especially in relation to the things you trust us for — product service and quality.
“We have also started initiating stricter internal quality controls and will review our procedures to ramp up the integrity of our supply chain management practices and customer service.” The businesswoman was dragged after a customer took to her TikTok account and reviewed one of the wigs she had purchased from Hair Majesty by DJ Zinhle.“This must be the first time in history that a business receives a bad review. Just so you know, I have contacted the customer and we are dealing with it. Further than that I can't help you guys,” she tweeted.
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