When a suspected drunk driver’s car went flying through the air before crashing into a restaurant building, witnesses near the scene began calling 911. However, one woman was asked, ‘Can you please wait?’, mid-emergency.
Hoey’s call record shows her call to 911 lasted nearly three minutes, but she estimated she waited up to two minutes before talking to a real person.
Houston 911 calls are answered at the Houston Emergency Center, which is still dealing with a staffing shortage. KPRC 2 Investigates reported on the problems nearly a year ago.“This is a nationwide industry issue and HEC is not immune. HEC is making all efforts to ramp up recruitment and selection process to attract and train additional personnel,” a spokesperson for Houston Emergency Center wrote in a statement to KPRC 2.
The City couldn’t provide an exact number of how many call takers are lacking right now, but current staffers are working overtime to fill in the gaps.
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