999 calls for dying dad unanswered for 10 minutes
Jean and Claire called 999 six times as Steven Iles suffered internal bleeding, with two of those calls going unanswered for 10 minutes.South West Ambulance has the longest waits in the country for people to get through to the operator. It takes almost a minute on average for ambulance control to answer 999 calls compared with just five seconds for the West Midlands service.
It took 11 hours for a South West Ambulance crew to arrive, but Jean says by that time it was too late. "And we said 'yes'. So they knew what he was bringing up was bleeding internally but even that, the seriousness of it, we just couldn't seem to get over to them."Mr Iles died from a strangulated hernia that cut off the blood supply to his heart
In September it took on average 56 seconds - far higher than many other services like East Midlands which took only six seconds.A spokesperson for the South Western Ambulance Service NHS Foundation Trust said: "We are sorry that we were unable to provide a timely response to Mr Iles and we would again like to offer our sincere condolences to his family and loved ones.
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