Lynne Smillie was left exasperated and upset after being passed off as she tried to make her flight to Spain, only for a Swissport worker to arrive and take her boarding pass before she made it to the gate.
A disabled woman was left ‘in tears’ and missed her flight after a series of blunders by airport staff.She arrived at the airport early with husband Stephen, 54, to ensure they could get on the flight but things quickly went wrong.
Another ABM worker eventually came to fetch the couple but by that point they didn’t have their boarding passes.The pair were ultimately left stranded and unable to board their flight without the right paperwork.Lynne, from Stalybridge, Greater Manchester, suffers from muscular dystrophy, and said: ‘I burst into tears, I was tired and worked up, and we could see the plane was still there.
‘So, he took myself and my husband down and left us at the lift – saying someone would be back for us. After a very stressful experience, the distressed couple were forced to take a flight the following day.‘As a gesture of goodwill, we re-accommodated her and her companion on the next available flight the following morning free of charge.’
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