A blind woman claims she was forced to leave a Premier Inn because staff did not think she ‘looked blind’ or that her golden retriever was a real guide dog.
Angharad Paget-Jones, 29, said she was forced to leave the hotel in Enfield for breaching their no-pets policy, despite the exception for assistanceShe said her boyfriend took Tudor for a walk at around 10pm on November 5, when staff at reception asked for proof he was an assistance dog.
She described having to use the door to ‘cover her modesty’ and being asked to provide ‘documents that just don’t exist for a guide dog’ by people who never identified themselves to her. Ms Paget-Jones said that being left to wait in the cold on Bonfire Night also had a negative impact on Tudor, which does not like fireworks.Ms Paget-Jones, who recently fronted Guide Dogs’ Open Doors campaign which hopes to bring an end to access refusals, is in the process of taking legal action against the company.
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