An investigation uncovered significant disparities in UberX and UberWAV vehicles being available in Kyle, with UberWAV vehicles not available more than 40% of the time, says the US Attorney's Office.
The investigation allegedly uncovered significant disparities in UberX and UberWAV vehicles being available in Kyle, with UberWAV vehicles not available more than 40% of the time. When UberWAV vehicles were available, the average wait time was "substantially longer" than the average wait time for UberX, says the US Attorney's Office. A Kyle resident who uses a wheelchair also reportedly had complained to the City regarding the lack of accessible vehicles in the program.
The City was informed of the findings and has contracted with a vendor to supplement the program with additional wheelchair-accessible vehicles, says the US Attorney's Office. The settlement agreement reached between the city and the US Attorney's Office requires Kyle to maintain that contract, or a similar one or program, that increases the availability of wheelchair-accessible vehicles. The City must also advertise accessibility improvements to the program on the City's website and Twitter account.
For more information on the ADA or this settlement agreement, call the toll-free ADA Information Line at 800-514-0301 or 800-514-0383 or visit
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