Atlantis travel company is continuing its cruise service amid public health warnings over the coronavirus outbreak, and some passengers say they’re unable to get a refund. - NBCOut
Nili Steiner saved up for almost a year to celebrate her 50th birthday on Atlantis, a cruise line popular with LGBTQ passengers. Steiner and her girlfriend were set to depart from San Juan, Puerto Rico, on March 21, where they would sail to the Caribbean islands of St. Martin, Bonaire and Curacao before heading back to Puerto Rico a week later. It was supposed to be the trip of a lifetime, and Steiner worked double overtime to put away every penny she could, with the tickets totaling $2,400.
Virgin Voyages' new cruise ship 'Scarlet Lady' on Feb. 25, 2020 in Liverpool, England. The "Scarlet Lady" will be chartered for an Atlantis cruise that starts in May.But Steiner and dozens of other customers may have to eat those costs after Atlantis declined to offer refunds to the vast majority of its passengers who no longer want to board the ship amid fears of an outbreak of COVID-19, the disease caused by the coronavirus.
Masters, who was planning to go on the cruise with his husband, said Atlantis has advised passengers that they will not be refunding tickets “because the date for any type of cancellations has passed already.” The company, which charters its ships through Miami-based Celebrity Cruises, states on its website that passengers are. The Puerto Rico cruise leaves in just over a week.
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