Garbage in, garbage out...
was already underway when council approved the ordinance, and it became a priority as the city considered changes to trash pickup, according to Auditor Timothy O’Brien.
“The key takeaway is that they don't have a strategic direction,” O’Brien says. “They need a strategic plan. That is fundamental.” It also doesn’t have enough people to drive the trucks. As of June, the city had a 21 percent driver vacancy rate, and the audit warned that rate could double when the city needs to add more drivers for expanded recycling and composting services. And its current drivers aren’t satisfied at work, either, the audit suggested. Many told Auditor’s Office investigators that they were looking to change jobs.
According to DOTI, which houses Solid Waste Management, it developed the new routes using one mapping software and then switched to a new system, so it couldn’t access the documentation and provide it to the auditor. In its response to the audit, DOTI notes that the person who designed the new routes had retired by the time the auditors requested documentation.
Mendellin told the committee that the department is in the process of modernizing its software and has created an Office of Strategic Analytics to improve operations. The department had to deal with hiring freezes and $3 million in budget cuts during the pandemic, she said, assuring the committee that the division is working to rebound by paying industry standards to attract new drivers and purchasing new trucks.
“With these additions," DOTI's statement notes,"and by phasing in compost later in the summer, we hope to minimize any challenges that arise.”
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