Delta Air Lines CEO Ed Bastian added that 20% of these refunds were made in 2022, which has been a particularly tumultuous year for air travel. | BISouthAfrica
Now, Delta Air Lines has said just how much it's paid out inIn a letter to Transportation Secretary Pete Buttigieg, Delta CEO Ed Bastian revealed the company has spent billions to refund tickets since the pandemic began.
"Since the beginning of 2020 we've refunded over 11 million tickets totaling $6 billion," Bastian wrote in his letter, which was made public on Wednesday.it has more than 4,000 flights each day and as many as 200 million customers per year."Delta's 2022 capacity restoration compared to 2019 is the lowest among our competitors," he continued.
Bastian wrote his remarks in response to an initial letter from Buttigieg to multiple major airlines, in which the Transportation Secretary called this year's particularly bad flight disruptions"unacceptable." Buttigieg also
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