DBS reported that the tool has nearly 100% accuracy in transcribing and solving customer issues.
DBS is equipping its 500 Singapore customer service officers with a generative AI-powered virtual assistant. This new tool is designed to help CSOs handle over 250,000 customer interactions each month more effectively.
Initial tests of the CSO Assistant have shown impressive results. This high level of precision is expected to reduce call handling time by up to 20%, making the customer service process more efficient.
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