A leading cloud Contact Center and Customer Experience (CX) solutions provider in Southern Africa seeks a skilled CX Software Engineer to join their Professional Services team. The role involves designing, developing, testing, and supporting Contact Centre and CX applications, ensuring successful business solutions delivery.
Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX Software Engineer to join their Professional Services team. The role involves contributing to the design, development, testing, and support of the Contact Centre and CX applications, ensuring the successful delivery of business solutions.
This opportunity has arisen due to the company’s ongoing growth. Coordinate with other developers and stakeholders regarding status, technical issues, and creative solutions. Collaborate with other software developers, project managers, and IT engineers to implement Company CX solutions. Build custom models, views, and search filters according to client requirements. Act as a technical expert on Company CRM projects (implementations, customizations, migrations, and more). Implement best development practices for efficiency and architectural design. Escalate support queries to 3rd party upstream providers where required. Be available to fulfil Standby Support role as required in accordance with published rosters from time to time. Expertise in implementing coding best practices and guidelines. 1-2 years’ experience with programming and markup languages such as Javascript, XML, HTML and CSS. 1-2 years doing integration with third-party systems using APIs. In-depth understanding of the Odoo framework, including its architecture, modules, and ORM (Object-Relational Mapping) is advantageous. Ability to quickly solve software development issues
CX Software Engineer Contact Center Customer Experience Software Development Odoo
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