CX Software Engineer - Contact Center and Customer Experience Solutions

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CX Software Engineer - Contact Center and Customer Experience Solutions
Software EngineerContact CenterCustomer Experience
  • 📰 ITOnlineSA
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Join a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa. This is a fantastic opportunity for a skilled and experienced CX Software Engineer to contribute to the design, development, testing, and support of Contact Centre and CX applications.

Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX Software Engineer to join their Professional Services team. The role involves contributing to the design, development, testing, and support of the Contact Centre and CX applications, ensuring the successful delivery of business solutions.

This opportunity has arisen due to the company’s ongoing growth. Coordinate with other developers and stakeholders regarding status, technical issues, and creative solutions. Collaborate with other software developers, project managers, and IT engineers to implement Company CX solutions. Build custom models, views, and search filters according to client requirements. Act as a technical expert on Company CRM projects (implementations, customizations, migrations, and more). Implement best development practices for efficiency and architectural design. Escalate support queries to 3rd party upstream providers where required. Expertise in implementing coding best practices and guidelines. 1-2 years’ experience with programming and markup languages such as Javascript, XML, HTML and CSS. 1-2 years doing integration with third-party systems using APIs. In-depth understanding of the Odoo framework, including its architecture, modules, and ORM (Object-Relational Mapping) is advantageous. Ability to quickly solve software development issues. A Team Player who is reliable and detail-oriented. Ambitious and looking for a career, not a job. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence

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