Melvyn Ryan's granddaughter, Nicole Lea, says she was told no ambulances were available.
Melvyn Ryan was taken to hospital strapped to a plank of wood after breaking his hip
She said: "I didn't waste any time in calling 999 and gave them my details. And they turned around and said they were unable to send anyone, there wasn't any help to send and that I'd have to find a way of getting him there myself."The call handler advised her to call the out-of-hours GP before saying she had to go to deal with other calls.
"I genuinely thought we were going to lose him. I didn't think that we'd be able to get him there in time and safe enough because any slight movement could have killed him.""We were very fortunate in the fact that we did have a large van and that I had family there that were able to come and assist," Ms Lea said.Image caption,"It's just something that does not sit right in this day and age," she said.
"We appreciate why this would be upsetting for both Mr Ryan and his family, as it is for us and our people as well," he said. Mr Killens said: "There are a number of things coming together. We have got the cold weather, we have got the Christmas party season starting to get under way and we have got concerns in the community about strep A.Mr Killens said combined with pressure in health, social and emergency care in Wales, this had led to ambulances being delayed in handing over patients at emergency departments.Mr Brooks said business continuity incidents were rare.
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