Customers of a Lakewood body shop say repairs that were promised within a few weeks are still not complete several months after dropping off their vehicles.
LAKEWOOD, Colo. — Customers say they've waited months for a Lakewood body shop to repair their hail-damaged vehicles.
Dale brought in her Honda CRV to StormWise on July 11 for a hail dent repair, which was supposed to take four weeks. The shop has had the car for 12 weeks now."On Google, I wrote a review and said, 'This is the worst experience we've ever had,'" said Nancy Szilagyi, whose two to four-week repair took nine weeks."There's a place where the clear coat looks like it bubbled up. I don't want to give them back my car.
Hobbs said insurance companies have been slow to finalize claims, and sourcing parts has been a problem due to backorders and the United Auto Workers strike. "There was definitely a time when we did not have the staff to handle the inbound calls that we were having," Hobbs said."Frustrating for them, and I absolutely get it. We're definitely working better, harder every day to try to get a better hold of that."
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