A new survey ranks Canada's two biggest airlines below the average for customer satisfaction among major North American carriers.
The poll, conducted by consumer analytics company J.D. Power, found that Air Canada and WestJet placed fifth and eighth, respectively, out of 11 airlines in the economy class.
Both fell below the average customer satisfaction figure of 782 on a 1,000-point scale, and followed the trend of declining passenger contentment across airlines over the past two years. Michael Taylor, who heads J.D. Power's travel segment, says pricier fares, crowded planes and fewer flights are behind the frustration -- but demand remains strong nonetheless.
As a result, he says carriers are yielding fatter margins this year after a pandemic-induced industry collapse, with many running at peak efficiency. The survey, carried out between March 2022 and March 2023, is based on responses from 7,774 passengers who flew on large North American airlines.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Customer satisfaction with Air Canada and WestJet falls below average, survey findsThe poll, conducted by consumer analytics company J.D. Power, found that Air Canada and WestJet placed fifth and eighth, respectively, out of 11 airlines in the economy class
Read more »
WestJet pilots prepare for strike with 'informational picket'The union hopes Monday\u0027s picket sends \u0022a strong message to management,\u0022 said Jason Roberts of the Air Line Pilots Association.
Read more »
WestJet pilots prepare for strike with 'informational picket'The union hopes Monday\u0027s picket sends \u0022a strong message to management,\u0022 said Jason Roberts of the Air Line Pilots Association.
Read more »
Travel chaos could be imminent as WestJet pilots picket ahead of a possible strikeMore than 300 WestJet pilots stood outside Terminal 3 at Pearson International Airport on Monday afternoon, with similar pickets happening in Calgary and Vancouver ahead of a possible strike next week.
Read more »
WestJet pilots picket nationwideWith just days until possible legal job action by the union representing WestJet pilots, more than 15c,000 pilots are picketing at major airports across the country.
Read more »