'Clearly, the photo of the delivery was different from the photo of my door,' the Stomper said.
A man's food delivery order was delivered to the wrong address and he was unable to get a refund despite ending up with no food."I was waiting for the delivery when I suddenly got a notification that the food had been delivered," he said.James then contacted Foodpanda via its app but the customer service representative insisted that his food had been delivered to the correct address."Clearly, the photo of the delivery was different from the photo of my door," James said.
The Foodpanda representative apologised and said they would"learn from this experience and work hard to prevent something like this from happening again."James was disappointed that they could not do more to resolve the issue and for 'taking money for non-delivery of service'. "What is clearly not acceptable is that Foodpanda refused to take immediate action even when the evidence clearly showed that it was their fault," he said."Am I supposed to wait 24 hours for you to contact me because of your s****y delivery service?Stomp has reached out to Foodpanda for comment.
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