Customer DataAnalytics a top priority in CustomerService , says Gartner ~
Customer service and support leaders cited customer data and analytics as a top priority for achieving organizational goals in 2023, according to a survey from Gartner.
The Gartner survey revealed improving operations and growing the business are the two most important business goals for 2023. In light of recent economic headwinds, customer service and support leaders plan to devote more resources to improving, automating or eliminating inefficient processes , migrating service volume to digital and self-service channels and contributing to the top-line by creating customer value in the near future.
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