Curbside pickup used to be a popular perk. Now it’s a public health necessity.
Pre-COVID-19, many retailers were fulfilling orders in a matter of hours. Now it can take days – if there's even an open window for grocery orders.as retailers are trying to get more employees into the system to start fulfilling orders," Marcotte said."In another two to three weeks, this might start working more effectively."
that it has dedicated more parking spaces and staff who place orders in trunks or back seats of cars. It's also made the confirmation process contactless by eliminating signatures on handheld devices.Some retailers are offering curbside pickup while stores are temporarily shuttered as a way to keep the lights on and still provide"essential goods," ranging from electronics to arts and crafts products that can be used to make face masks.
Best Buy, which in late December had curbside in nearly 100 stores, added the service at all stores nationwide ahead of temporarily closing its approximately 1,200 locations. Since March 22, the stores have been delivering online orders to cars. "We believe it is prudent to institute further safety protocols while meeting this increased demand through curbside pick-up," GameStop CEO George Sherman said in aDick's Sporting Goods closed its nearly 730 stores on March 18 but is offering new"Curbside Contactless Pickup" service daily from 9 a.m. to 6 p.m.
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