According to a CTA tweet, managers were supposed to be at the 95th/Dan Ryan terminal from 7:30 a.m. to 9:30 a.m. to hear concerns from riders, but when CBS 2 stopped by, they were nowhere to be found.
The CTA has launched a new program to give riders a chance to share their concerns with transit agency managers at different train stops throughout the week across the city, but the"Ask CTA" program hit a bit of a bump on Wednesday.
In that tweet, sent at 7 a.m., CTA said"leaders will be available to answer questions, listen to rider feedback, update riders about ongoing improvements," but no CTA managers were at the station Wednesday morning. The feedback program is supposed to be part of CTA's plan to build back trust, accountability and transparency, but when we tried to find the group to report feedback to at the 95th Street station on Wednesday, we saw no one, and when we called CTA to ask where they were, their media relations team said the program was only supposed to run from 4:30 p.m. to 6:30 p.m.