Advocates filed a legal complaint alleging that some Starbucks-Amazon Go locations aren’t fully notifying customers that cameras and scanners are capturing and sharing their physical characteristics, including their palm scans and body shapes.
Make your contribution now and help Gothamist thrive in 2023.After hours of fruitless questioning at a New York City Council hearing last week on the government’s use of facial recognition and other biometric technology, councilmembers are calling city officials out on their reticence. The officials, meanwhile, contend that the questions weren’t theirs to answer.
The answers seemed to clash with previous testimony by OTI Commissioner Matt Fraser, who told councilmembers last year that the new office would oversee the city’s data privacy efforts. She added that Fitzpatrick “was unable to provide answers to many of the questions raised during the hearing” and expressed skepticism that the agency would home through with the follow-ups he promised.
“The only thing more shocking than the admin’s lack of answers was how wrong many of the answers were that they gave us,” he said. The stores, located near Times Square and on East 59th Street, allow customers to simply grab products off the shelf and walk off with them — provided that they’ve scanned their credit card or palm first. The locations use ceiling-mounted cameras and artificial intelligence to track customers’ movements, including what items they take with out of the store — then charge them for it.
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