Ultimately, business leaders can tell their employees to use new technology ad nauseum, but effective change isn’t possible unless teams are guided with a helping hand.
Tech leaders must guide their teams through the entire transformation process, help them learn about the new tools and explain why the end result will be worth any short-term struggle. This coaching includes both formal and informal training on new software and processes, especially those that will be used most heavily. Training should be offered at regular intervals to account for both new hires and any updates or new features.
One of the primary goals of embarking on a digital transformation is to attain new levels of efficiency. But no matter how advanced new technology is, it will be incredibly difficult to maintain efficiency with a volatile workforce and a brittle corporate culture. Leaders must ensure their workplace is resilient enough to withstand the pressures it may face during digital transformation.
If this sounds like a lot of work, that’s because it is. Digital transformation must be treated like a continuous, people-first process. Leaders must regularly reassess their organization’s tech stack and the ways their teams interact with it. Frequent pain points cannot be thought of as “the price we pay” for using a particular tool or technology.
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