Consumer Reports' auto insurance rankings show the little guy is the best guy (again)
Three of the four chart leaders limit their customer base. USAA isn't shy about its ad spend, either, but only sells policies to active dutyservice members, veterans, and family members of veterans including children and some descendants. It was the only insurance company to ace the test, scoring five out of five in all seven categories: Premiums, claims, service, help & advice, policy review, coverage, and policy clarity.
New Jersey-based NJM Insurance followed in second place, its customer base limited to residents of Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. Amica, out of Rhode Island, is the only one of the top four to sell nationwide, with Hawaii the sole state excluded from its's auto insurance rankings since 2004. Erie Insurance Group in fourth this year will cover residents in 12 states between Wisconsin and Pennsylvania as well as Washington, D.C.
Among the big companies that might be known for quirky commercial characters, only State Farm and American Family Insurance Group ranked in the upper middle range of scores, from 61 to 80, both of them at the bottom of that range, however. In the lower middle range of scores from 41 to 60 come firms like Hartford Insurance Group, Auto Club Group (
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