The Consumer Protection Act protects consumers against various kinds of prohibited conduct by a supplier of goods or services. 💳 PersonalFinance CPA NationalConsumerCommission Find out more details below ⬇️
Section 51 states exactly what prohibited transactions, agreements, bargaining or conditions are. This includes that a supplier cannot make a transaction or agreement subject to conditions that will obstruct the aims and policies of the Act, mislead or defraud the consumer or subject the consumer to fraudulent behaviour.
It also includes returning goods due to a defect or hazard, personal injury, illness or damage to property and other indications of defect or danger, injury or damage. Direct marketers are not allowed to call people at times excluded by the Act and must remove people’s names from their lists if the consumers ask them to and companies must adhere to the cooling-off period.
Negative marketing, for example, where consumers are subscribed to a service and then have to indicate that they do not want it, is also prohibited.
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