The best way to connect the various parts of a bank with minimal disruption is to create a banking nervous system by layering an engagement platform across everything, says ServiceNow.
Connecting silos of legacy banking systems with AI-powered experiences Muhammed Omar , ServiceNow's Africa Country Manager.
But these perceptions are wrong. Look no further than the Spanish multinational bank BBVA. Established in 1857, it has adopted all types of technologies along its history into layers of legacy. Yet, today, BBVA onboards customers within minutes, uses bank-wide data sharing and predictive analytics, and strategically prioritises sales and service..
Creating strategic visibility and streamlining processes doesn't require ripping out incumbent systems or tearing down silos. Disconnected silos are the problem, and the best way to connect the various parts of a bank with minimal disruption is to do what BBVA and numerous other banks have done: create a banking nervous system by layering an engagement platform across everything.
ServiceNow collaborated with VISA to develop a single, connected dispute resolution solution for issuers"The big thing for banks is that they are used to being ahead in technology. Traditionally, that meant they had to develop bespoke solutions because there wasn't anything available when they needed it, or the solutions were not up to standard for their risk and regulation requirements.
Servicenow AI Legacy Banking Systems Financial Services BBVA Warren Olivier Banking Nervous System
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