Given the importance of day-to-day digital transactions, there may be opportunities for e-payment apps to better understand human behaviour and prevent slips, says R/GA’s Joschka Wolf.
Others are following suit and we’re seeing more refined digital experiences - such as being able to book a ride with a few taps, as well as comfortably sending and receiving money on banking apps.
An instance of product design to prevent slips - asking users to confirm transactions of high amounts. . It analyses transactions and proactively offers intelligent suggestions aimed at preventing slips, like informing customers of suspected duplicate transactions or sending a notification in case a NETS transaction is higher than usual.Banks have the highest standards of security and use tried-and-tested systems that can take years to establish and adjust.
Through an illusion: Despite the application telling you so, the email hasn’t actually been sent as long as the Undo button is displayed. What really happens is that sending that mail is delayed until the Undo button disappears or the sender decides to click it, which would prevent the email from being sent.
Perhaps such “undo” functionality might be a great addition to PayNow too. That said, let’s not jump to well-meant but hasty armchair conclusions about what can stop users from sending wrong payments. Thorough investigation and analysis need to be done to uncover contributing factors, be they cognitive or environmental.
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