After years of refusing its customers' demands, Apple says you can now repair your own iPhones — but there are limits
Consumers and tech nerds have become accustomed to obsessing on every new product release from Apple. But this week the company made an announcement that may have a bigger impact on owners of its iPhones and other devices than another sleek gadget.
The company has kept a vise grip on third-party repair shops by limiting access to parts, tools and diagnostic software to authorized technicians specially certified by the company.
Perhaps more important, the company made a rhetorical commitment to “designing products for durability, longevity, and increased repairability.”For 10 years, John Bumstead has had a small but profitable business buying old Apple laptops in bulk, refurbishing them by hand, and selling them to wholesalers or via Amazon.com for about $150.
Apple cautions that its self-service program is aimed at “customers who are comfortable with completing their own repairs” and “who are capable of performing repairs themselves,” but it’s really directed at independent technicians “with the knowledge and experience to repair electronic devices.”
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