A Client Service Technical Specialist is needed to provide technical support for treasury and trade technology solutions. Responsibilities include host-to-host connectivity, UAT regression testing, and ensuring seamless system changes to production.
Client Service Technical Specialist provides technical support for treasury and trade technology solutions, focusing on host-to-host connectivity, UAT regression testing, and smooth transition of system changes into production.
Resolve host-to-host connectivity issues by diagnosing technical problems and implementing timely solutions Act as a subject matter expert on host-to-host connectivity protocols, including FTP, SFTP, AS2, and HTTPS Perform regression testing in UAT environments to validate system changes, enhancements, and updates prior to production release Collaborate with internal technical teams, including developers and system administrators, to troubleshoot and resolve complex technical issues Record client interactions, technical problems, and resolution steps accurately within CRM and ticketing systems Support client onboarding by assisting with technical configurations, system integrations, and connectivity setup Develop and maintain technical documentation such as user guides, troubleshooting manuals, and best practice guidelines Remain informed of industry trends, emerging technologies, and best practices related to treasury systems and host-to-host connectivity Communicate client feedback, technical requirements, and enhancement requests to product and development teams Coordinate with third-party vendors and service providers to resolve system integration and connectivity issues* Review and audit host-to-host configurations and security controls for compliance and best practice * Contribute to cross-functional initiatives to improve client experience, system stability, and efficiencyBachelor’s degree in information technology, Computer Science, Finance, or a related field3-5 years’ experience in a technical support, client services, or operations role within a financial or transaction-processing environmentStrong knowledge of host-to-host protocols and file transfer mechanismsUnderstanding of regulatory and compliance requirements relating to financial transactions and electronic paymentsSolid knowledge of database management systems and SQL queryingExperience using CRM systems and ticketing tools for issue tracking and client support
Client Services Technical Support Treasury Technology Trade Technology UAT Testing
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