City of Toronto website still a mess years after it was supposed to be redone Toronto
Norman told blogTO that the city reached out to a few people from the tech or tech-adjacent community to help give an outside perspective on the approach they were using to modernize it.
"One of the complications for the city was compared to most municipalities in North America, we offer a lot more services and have a lot more consideration to make sure it's equitable, which caused complications in getting something out of the box," Norman explained.
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