The consumer charity said supplies frequently fail to provide adequate support for issues relating to smart meters
Citizens Advice has issued a warning that millions of households are not reaping the full benefits of their smart meters.
A quarter of individuals who sought help from Citizens Advice regarding smart meter issues had billing problems. In some instances, customers received shocking catch-up bills exceeding £1,000 after their meters were left unchecked by suppliers for over a year. In addition, the national charity is campaigning against consumers being left "waiting in limbo" when suppliers lay blame on the Data Communications Company. It runs the network technology behind smart meters, often leaving users unable to resolve any issues directly.
Condemning suppliers for their slow response to fixing problem meters, she urged: "Suppliers have been far too sluggish in fixing issues with problem meters." “However, if you’re among the minority with a smart meter that isn’t currently sending readings automatically to your supplier then we understand this can be frustrating.
Meanwhile, a Department for Energy Security and Net Zero spokeswoman stated: "Our official statistics show the vast majority of meters are working in smart mode – almost 90% of the 35 million smart meters installed.
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