Cisco strengthens its commitment to the Sub-Saharan Africa region by launching a new point of presence (PoP) for its Webex Calling and Webex Contact Center cloud services in South Africa. This strategic move leverages AWS's local data centers to deliver enhanced performance, reliability, and security for businesses of all sizes.
Cisco has announced a significant investment in South Africa and the Sub-Saharan Africa region, unveiling a new point of presence (PoP) for its Webex Calling and Webex Contact Center cloud-based communication services. This strategic move aims to cater to the growing demand for advanced and secure cloud solutions within the region. The new PoP will leverage the capabilities of Amazon Web Services (AWS) local data centers, enabling Cisco to deliver Webex solutions more efficiently.
According to Cisco, the PoP empowers organizations of all sizes to adopt immersive hybrid work models and provide exceptional customer service experiences. For Webex Calling, voice and video calling traffic will now reside within South Africa, resulting in enhanced call quality, reduced latency, and strengthened security resilience. Businesses can transition to cloud calling with greater confidence, knowing they are receiving an enterprise-grade experience.Webex Contact Center customers will also benefit from a range of cloud-based services supported by Cisco's robust communication infrastructure. The PoP incorporates an AI-powered platform that seamlessly integrates with Cisco's cloud calling solutions. Ahmad Zureiki, director of Collaboration Solutions at Cisco in the Middle East and Africa, expressed enthusiasm about this milestone for South African customers. He highlighted how Webex Calling and Webex Contact Center streamline infrastructure and costs while delivering a comprehensive and flexible customer and employee experience. Zureiki emphasized Cisco's commitment to supporting businesses of all sizes and its ability to serve multinational customers based in South Africa and operating throughout Sub-Saharan Africa
CISCO Webex Cloud Computing Point Of Presence Sub-Saharan Africa Customer Experience
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