Cisco and Amazon Web Services (AWS) have launched a game-changing collaboration in sub-Saharan Africa, introducing a local Media Point of Presence for Cisco Cloud Calling and Cloud Contact Center. This initiative promises to enhance call quality, streamline collaboration, and improve customer experiences across the region.
Cisco and Amazon Web Services ( AWS ) are thrilled to unveil a groundbreaking collaboration: the establishment of Cisco Cloud Calling and Cloud Contact Center Media Point of Presence in sub-Saharan Africa. This momentous infrastructure deployment is poised to revolutionize call quality, optimize collaboration, and elevate customer experience s across the region.
The introduction of a local Media Point of Presence guarantees that all call media – encompassing voice and video – will remain within sub-Saharan Africa, ushering in a plethora of unparalleled benefits. Firstly, enhanced security is achieved through the implementation of robust, AI-powered Webex Contact Center platform, ensuring streamlined interactions between service agents and customers. Secondly, this development simplifies the transition of contact centers to cloud-based operations, enabling organizations to embrace a more agile and scalable approach. Ahmad Zureiki, Director Regional Sales, Cisco Collaboration – MEA, Central Asia and Romania, emphasized the significance of this milestone, stating, “This represents a bold leap forward in advancing hybrid work and customer engagement solutions. With a local media presence, organizations can experience faster, more reliable media interactions while simultaneously optimizing costs.” To celebrate this transformative collaboration, Cisco and AWS cordially invite you to an exclusive event that seamlessly blends thought leadership, networking, and leisure at the prestigious Randpark Golf Club in Randburg
Cisco AWS Collaboration Media Point Of Presence Sub-Saharan Africa Customer Experience Cloud Calling Contact Center Security Hybrid Work
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