Columns from Dave Lieber, The Watchdog, on consumer rights, protecting Texans from scams, fraud and cons.
Dallas resident Stevette Bauman sits in her living room by a portable air conditioner. Her A/C has been broken for 76 days and her home warranty company is failing her and her family..Hers was a cautionary tale about the dangers of signing up for a home warranty repair company that looks to always do everything the cheapest way possible if it even finishes the job.Two more North Texans have come forward with “if you think that was bad wait until you hear what Cinch did to me” stories.
The customer is told to pay an exorbitant amount for the repair, which defeats the entire purpose of a home warranty contract anyway.Dallas resident Stevette Bauman in her bedroom by a portable air conditioner. She bought a home warranty plan from Cinch Home Warranty. But as it has with other customers, the company failed her in a heat emergency.Problems for the Baumans of Oak Cliff began when a tech showed up to check their air conditioning and blew up their breaker box with sparks a flying.
Cinch says it “will continue working directly with the homeowners on the resolution of their choice.” Once the Baumans approve repair and rewiring and get that done, Cinch will work on the A/C.The good news for customer Preston Silvey of Plano is that Cinch replaced his water heater and fixed his garage door.
When his oven broke, five techs tried to fix it, but nobody could find the right part. Cinch offered a replacement oven, but it didn’t fit the space and size of the original oven. Instead, he took a buyout from Cinch and received $650 to help pay for a replacement he bought on his own.
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