Local automaker Zeekr came first this year, with a satisfaction score of 792/1,000 points
. The fewer international brands scored better than their domestic rivals with an average of 779 points compared to 768 points although both were lower on a year-to-year basis.
Customer satisfaction is crucial for brands as an increased rating leads to more referrals, thus increased sales according to J.D. Power China. The firm also suggests that a direct sales model has a positive effect on user experience in both the purchase and usage stages. Regarding after-sales service, mixed-sale brands tend to perform better, with first-time buyers registering notably higher satisfaction ratings compared to repeat or additional purchasers.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Research sheds light on how gender inequality in the media industry impacts job satisfactionResearch led by experts at City, University of London has found lower perceptions of gender equality and the prevalence of workplace sexual harassment negatively impact on job satisfaction in newsrooms across global regions. While sexual harassment is widespread in numerous professions, newsrooms are no exception to this unfortunate reality.
Read more »
Shares of BYD jump after Chinese EV maker posts 200% surge in first half profitChinese automaker BYD on Monday posted a 204.68% jump in profit in the first half of the year driven by record deliveries.
Read more »
Chinese stocks get brief uplift from first share dealing tax cut since 2008China has made a series of moves to restore investor confidence in the world’s second largest economy, including cutting a tax on stock trading for the first time since 2008.
Read more »
Op-ed: Why Barack Obama should be the next owner of the White SoxJerry Reinsdorf should consider selling the White Sox to Barack Obama, who loves sports and has interest in team ownership.
Read more »