🔒 Nsfas administrator Randall Carolissen walked into the job six months ago, he found an organisation with an IT system that crashed every night, staff who approved student payments from their homes and no governing policies.
When National Student Financial Aid Scheme administrator Dr Randall Carolissen walked into the job six months ago, he found an organisation with an IT system that crashed every night, staff who approved student payments from their homes and no governing policies.
Carolissen, a group executive of tax analysis at the South African Revenue Service , was roped in by Minister of Higher Education and Training Naledi Pandor in August 2018 to assist the troubled scheme after it had failed to pay student allowances for eight months, leading to numerous protests from university and college students.
They had gone for many months without food and book allowances, their accommodation was not paid and others hadn’t received their transport allowances. In short, they were angry. Among other things, Carolissen had to ensure that students were paid their outstanding allowances, oversee the opening of applications for this year and address the scheme’s operational challenges.
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