The bank’s overall IT expenses, including IT salaries and outsourced resources, for the financial year ended February, increased by 28%.
So says Francois Viviers , group executive of marketing and communications at Capitec , in an e-mail interview with ITWeb after the bank announced its annual financial results yesterday. Capitec 's new MVNO takes on FNB, Standard Bank
“We have invested in best-in-class platforms and technology that have allowed management to be agile and enabled the business to scale. We re-platformed our banking app and focused on moving all our data to the cloud and unlocking system efficiencies. This has allowed us to accelerate the time to market of new offerings and unlock value for clients by being able to rapidly analyse data and refine our offerings to meet client needs.
According to Viviers, Capitec now serves over 24 million clients. Of these, 13 million are active app clients , reflecting growth of 15% in the past financial year. “We currently have 880 branches across the country – positioned in the communities, staffed by people from the community and serving them in their home language. This remains a key part of our recipe for success.”
Meanwhile, in its results, Capitec says the shift to digital payments continues to accelerate. It notes that card payments at tills and online have risen by 18% to more than 2.4 billion transactions, while cash transaction volumes have increased by only 3%.
Digital Bank Francois Viviers Capitec Connect IT Expenses
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