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Kathy Gibson reports from AWS Summit in Sandton – Capitec is adding features to its AWS-based app that will allow customers to place calls from within the app.
“This ability to call from the app is free with no data required. Customers can talk to us at any time.” “We seldom see an institution willing to work as quickly as Capitec, which takes customer feedback on board and integrates it into the app.” The philosophy seems to be working: Capitec currently has 12-million app users each month. “And it is a more personalised service that still puts the client at the centre,” Mgaga says.
“Capitec will notify customers, through the app, if they are going to get a call. Or they can check with the app during the call to see if it really is from Capitec.”
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