Under Tony Francavilla, 65, General Motors put its ignition switch scandal in the past and consistently has become one of the industry’s top performers in various third-party quality assessments.
But it was a different story for General Motors.
The 2022 IQS results are only the latest evidence of the gains GM has achieved since installing Canadian Tony Francavilla as vice president for global quality in 2016. GM had three brands in the top 10 of this year’s J.D. Power U.S. Vehicle Dependability Study, with Buick ranking second and all four of the company’s brands scoring above average. It received five segment awards, tying Toyota for the best company-level performance.
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