Canadian airline keeps customer in Toronto on hold for more than 24 hours Toronto
across the continent on their own — and getting in touch with customer service for any of them is notoriously hard.
A Toronto man recently waited for 24 hours to speak with customer service representatives from Montreal's Air Transat. Screenshot via Justin La Pointe. He also needed to cancel two of the five tickets he'd purchased, as his father-in-law could no longer make the journey due to cancer treatments. Already upset to learn that he'd have to shell out $400 to cancel the tickets, La Pointe waited and waited on hold with Air Transat for two hours and 18 minutes before abandoning the call.
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