The realities of confiding in artificial assistants
analysis of a data set on Twitter as well as research findings from qualitative content analysis of expert interviews, chatbots are apparently able to be widely applied by emergency management organizations to interact with members of the public on social media platforms.
[ii] Cheng, Yang, and Hua Jiang. 2020. “AI‐powered Mental Health Chatbots: Examining Users’ Motivations, Active Communicative Action and Engagement after Mass‐shooting Disasters.” Journal of Contingencies and Crisis Management 28 : 339–54. doi:10.1111/1468-5973.12319.
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