The Pay the Grants campaign has demanded that Sassa and the Department of Social Development fix “serious flaws” in their system which have resulted in potentially millions of people being denied the R350 SDR Grant.
Cape Town - The Pay the Grants campaign has demanded that Sassa and the Department of Social Development fix “serious flaws” in their system which have resulted in potentially millions of people being denied the R350 SRD Grant.
Today activists will be picketing at the offices of the department and Sassa where they will hand over a memorandum detailing defects they say they recorded in their work – defects that include outdated and inaccurate databases, badly designed automation and critical staff shortages, among others. Pay the Grants co-ordinator Israel Nkuna said they needed clarity about the information that the government departments were sharing with Sassa, information he said was clearly outdated or faulty.
“Crucially, the information being fed to the Sassa system needs to be verified by humans before the appeal process – a process which is overly long and often fruitless. More people need to be assigned to help process these grants, rather than relying on flawed, automated systems. “Trivial errors like misspelling a name can result in a rejection with an ‘Identity verification failed’ message. A simple check, made by a human, against an ID number and other identifying details could avoid these problems. We need this system fixed as soon as possible, and information to be shared with applicants,” he said.
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