A California woman lost over $18,000 through 'Zelle' after scammers texted and called her pretending to be a bank.
LOS ANGELES -- Officials are warning about a scam that's taking advantage of unsuspecting victims who make electronic withdrawals from their bank accounts."I could not believe that I got scammed. I just could not believe it.," admitted Lura Ball."I was so ashamed."
As it turns out the text and call were from a scammer. It's called spoofing where scammers can change the number that shows on Caller ID to trick you. Ball had just received a loan to start her cookie business called Lura's Kitchen. She says she is now struggling to pay for items on credit cards. Ball says Bank of America denied her claim twice.
"That's not good enough. The banking industry needs to figure out what these scams are, and they need to let the public know, and they need to take a better policing role," added Court.Banks would not ask a customer to transfer funds between accounts or request sensitive account information.
Don't give out your information: Never provide any personally identifiable information unless you're absolutely certain the person and reason are legitimate. Remember: Bank of America will never ask you to send us personal information such as an account number, Social Security number or Tax ID over text, email or online.