Retail supervisors distributed free food for days while Buffalo Niagara International Airport was closed.
In the whiteout, Maida ended up at the Enterprise car rental site, following a pair of blinking hazard lights back to the airport. He called Samhan Kahn, a retail supervisor for Delaware North who had fallen asleep in his car in the parking lot after his overnight shift, and urged him to return to the safety of the airport. They then shifted their focus to the passengers congregating in the lobbies before the security checkpoints.
Maida and Kahn, who had all of Delaware North’s bars, restaurants and retail outlets at their disposal, checked the company’s food and beverage stocks and started meal-planning. Fortunately, they had received a delivery that morning and had enough premade sandwiches on hand to stretch several days. With the assistance of superintendents who were also on the premises, Maida and Kahn set up a dining schedule to provide free meals for their overnight guests, who had slept on cots and padded mats provided by the airport. Maida started brewing coffee at 6 a.m., and from 7 to 9, they served muffins thawed the night before and fruit.A callout for anyone with restaurant experience landed them two travelers who knew their way around a commercial kitchen, especially the fryer. At around 4 p.m.
In addition, Maida assembled a Christmas care package for a family of six who were hunkered down at the nearby firehouse. The ad hoc Santa sent the four little ones, who ranged from 8 years old to 9 months, a Melissa & Doug activity book, stuffed plush buffalo, rubber buffalo stress ball and a onesie in the Buffalo Bills team colors of red, white and blue.
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