Instead of just offering a refund, airlines should be obligated to inform customers they also have the option to be rebooked by the airline.
Aaron Trager, the Toronto lawyer who filed the suit in Federal Court, says the airline didn’t live up to its obligation under the law to find him another flight. WestJet is now refusing to compensate Trager for the alternate flight he booked himself — a situation he blames on a broken system that gives airlines a profit motive for such behaviour.Sign up to receive daily headline news from Ottawa Citizen, a division of Postmedia Network Inc.
Instead of sending an email to passengers offering them a refund, airlines should be obligated to inform customers they also have the option to choose to be rebooked by the airline under the law. “Then the airlines will start behaving,” he said.Transport minister says he's not responsible for weather or Sunwing's 'bad decisions'
“As WestJet was unavailable to book alternative flights, the Plaintiff rebooked a flight on behalf of WestJet. This was the only reasonable option in the circumstances. In fact, by rebooking his own flight, the Plaintiff enabled WestJet to honor its own obligations under the Transportation Act and Terms of Service,” the filing argues.Article content
“Airline tickets increase in price as time moves closer to the departure date, and last minute tickets cost the most. Meanwhile, many tickets are purchased well in advance of the departure date by passengers to take advantage of lower ticket prices,” it says.
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