Boy in tears and passenger 'ill and dehydrated' after day of travel chaos at Manchester Airport
A passenger felt “dehydrated and ill” while others were left in tears after spending 17 HOURS in Manchester Airport following a day of travel chaos.Bosses said health and safety was the 'top priority' as they apologised for the delays. They added the runways were cleared on Friday but more work was needed to remove further slush and snow from the ground.
The Ryanair flight was scheduled to take off at 9.30am. It was delayed until 11.30am, then 12.30pm, then 7.30pm before finally taking off past midnight. “My husband was told by someone from service air that the disruption to their flight was not down to the weather, as the majority of flights departed either on time or with a slight delay, it was because Ryanair were insufficiently staffed.”
“Eventually they got on to the plane, which then sat on the runway until midnight. Once on the plane they were informed that no food or drink or duty free would be served on the plane as they didn’t have anything, and this is a three-and-a-half-hour flight. They didn’t arrive in Malta until 4am local time, so they lost a day and night of their four-day holiday.
He alleges passengers remained on the runway for three-and-a-half hours until a de-icing truck arrived at 1.10pm, spraying the left-hand side of the plane. “She waited in the baggage hall for three hours and at 7.45pm a few baggage handlers appeared. Our daughter called her brother who is in Stockport who came to get her at 8.15pm. She arrived home with him some 13+ hours after getting to the airport having one two small cups of water and a scone. She is dehydrated and ill – surely this is inhumane and a dereliction of their required care.
“We were sat in the reception of our second hotel for an hour. There was no room at the first hotel and no rooms at this hotel. No drinks or food provided. No sleep and we had to be back at the airport at 9am this morning – no change of clothes or toiletries. Shattered!” “As more flights got there, the baggage claim was just filled with people and none of the bags were coming out.”
Rick Ward claims passengers are still being affected by yesterday’s snow. He claims his plane to Cancun currently has a 26-hour delay and he’s receiving no help from airline TUI. “We are sorry if any of our passengers had an experience that was not as smooth as we would like it to be in the circumstances and thank them for their patience.
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