Bolt Expands Driver Safety in South Africa -In a bid to expand the overall customer experience of ride-hailing drivers in South Africa, ride-hailing platform Bolt has introduced... -
In a bid to expand the overall customer experience of ride-hailing drivers in South Africa, ride-hailing platform Bolt has introduced driver scores and driver trip sharing features which it hopes will improve the quality and safety of drivers on the platform.
The driver trip-sharing feature adds an extra layer of safety for drivers. It will allow them to share a link with their real-time journey information. The link can be shared by Email, SMS, or via instant messaging apps and enables any third party with access to the link to track and follow the driver’s ride status and location in real-time.
“With the driver score feature, drivers can get constant feedback about their performance which will help them improve. On the other hand, driver trip sharing will deter people with potentially malicious intent against drivers on the Bolt platform. Overall, riders have the best chances of being paired with a driver who is committed to high-quality service,” he concluded.
Accessing a link after the ride is completed will notify the user that the link is expired. Driver score is calculated from the last 100 trips performed by a driver. By default, a driver starts with the maximum possible score of 100 “good” trips.
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