South Africa’s post-Covid restaurant environment will look entirely different from before, and for the better, says restaurant group Famous Brands.
Presenting its annual results on Tuesday , the Steers and Debonairs owner said that this will include establishments that are both cleaner and safer than before. However, it noted that financial constraints have changed how and where people are eating out.
“Customers are looking for simplicity in their lives, and we need to respond with simple, good value offerings. At the same time, they want to try new things. While we continue to operate with reduced menus for many brands to simplify restaurant operations, we have also introduced selected innovations to retain and attract customers.”
The group said it is embracing takeaway and delivery, including kerbside pick-up, and third-party delivery, order ahead options and increasing drive-thru capacity.
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