The airport is maintaining a focus on staff retention and recruitment as it has had the past number of months to adjust to increased travel demand
TORONTO — Canada's busiest airport says it will offer passengers a way to bypass long security lineups as it looks ahead to a winter travel surge and tries to avoid a repeat of the travel chaos seen earlier this year.
Having a timeslot booked in advance should remove some of the stress that comes with airport travel, said Deborah Flint, chief executive officer of the Greater Toronto Airports Authority, which operates Pearson. She said that passengers can reserve a spot for individuals or groups of up to 10 passengers on most domestic and international flights at both of the airport's terminals, where they will be transferred to the express security line.The program comes after a summer of delays and flight cancellations, where Pearson had the world's worst record on delayed flights, according to tracking service FlightAware.
Since then, the airport has seen its record improve. The Canadian Air Transport Security Authority reported that 89 per cent of passengers cleared security in less than 15 minutes during the week of October 10 to 17.
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